NCEdCloud is an online educational platform for students, teachers, parents and administrators across North Carolina to access all types of educational tools in one single login. But with something as important, having reliable support for quick solution of issues must be there. In this article, we will show you where to look for support in NCEdCloud.
Where to Get NCEdCloud Support?
Website: Identity Automation Support Community
How to Access The Website?: You can click on the Identity Automation Support Community Icon in NCEdCloud service Applications view or directly click on the link above.
What You’ll Find: A support community with resources, forums and even a ticketing system is available for users to ask questions. This is the first place you should look for help when solving any common issues or to acquire information about everything on NCEdCloud.
Official Email Support
Email Address: [email protected]
How to Use: If you don’t find the solution you are looking for in the community support, then you can directly email identity automation via their email address. Describe you issue in the email and they will respond with a solution within 48 hours.
What to Include in Your Email: Include Your Name, Contact details, and the problem you are facing on NCEdCloud. This makes it easier for the support team to respond with a clear solution.
Visit Your PSU’s Tech Support
If you’re having trouble logging in, claiming an account, or accessing educational resources, the best and quickest way to resolve an issue is to go to your Public School Unit (PSU) tech support. They will tell you how to resolve common problems and easily use NCEdCloud.
Support for LEA Administrators
LEA Administrators have exclusive access to a special ticketing system found in the Identity Automation Support Community. Administrators can open a ticket with experts to solve issues. If you have any trouble, log into the Identity Automation Support Community and create a ticket with your issue explanation.
If you have any more questions of NCEdCloud or if you need any help related to the service itself, feel free to reach out to us using our Contact Us form.